Thank you for shopping at K-LUMET. We strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
Refunds
Exchanges
Shipping
Damaged Items
Contact Us
You have [Insert Number, e.g., 30] days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within [Insert Number, e.g., 7-10] business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [Insert Email Address Here].
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Insert Email Address Here] and send your item to: [Insert Physical Return Address Here].
To return your product, you should mail your product to: [Insert Physical Return Address Here].
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you receive a damaged item, please contact us immediately at [Insert Email Address Here] with photos of the damaged product and packaging. We will work with you to resolve the issue, which may include a replacement or refund.
If you have any questions about our Refund and Return Policy, please contact us:
Udruga roditelja s poteškoćama u razvoju Vukovarski Leptirići, ul.
Velebitska 16B,
32010 Vukovar, Hrvatska
Tel: 385915867828
Mail: ured1@vukovarski-leptirici.hr
OIB: 04004139565
Registarski broj: 16001727,
Matični broj: 2826356
